"The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor." And we call the person as "Professional".
We are either leaders now, or we work under a management team in our current positions. Regardless of the circumstances, I am here today to talk about a professional who undoubtedly has created a great impression through his professionalism.
I met many individual and have interacted with them in various capacity through out my professional journey till date, many have created unforgettable memories in my life. One among such individual is DEEPAK KUMAR DHAL.
Remembering a moment at work, where he was setting up his pool-side restaurant for dinner and I was on my audit rounds, I noticed his 'attention to details' to a special request by a couple-guest and sensed his assurance to the team for smooth functioning. The guest pre-booked to experience a 'special couple evening' to treat his fiancée. Team Food and Beverage was on their toes, all arrangement were set as expected. However, as a special gesture Deepak went beyond his limitation to personally procure special valentine gift for the couple to create 'WOW' factor. The guests were extremely delighted with the gesture and the services rendered, and also had taken their excitement to the social media (trip advisor) as well, narrating the experience (Refer the feedback links below).
Well ! I asked him, 'Why did you do such gesture by going beyond your professional capacity, although it was really amazing?' He explained calmly how he received the guest's dinner-booking over telephone and how the guest (male) was expecting the evening to be special in order to impress his fiancée. And the rest was history !!
Deepak's bonding with the guests through 'warm smile' and 'caring attitude' brought him the array of successes both personally and professionally, during his tenure at Novotel Hyderabad Convention Centre; which were evident in the guest's feedback in social media platforms. The best part in him is 'Never Say No' attitude and how confidently he handles all the assignments and challenges which come on his way.
One of his best creation to increase the F&B revenues was 'theme based poolside couple dinner', which brought him success in revenue growth for the outlet he handled, also accounted for greater customer satisfaction.
Guests showered with the incredible feedbacks in online platforms (e.g. Trip advisor) as the reflection of his sustainable performance. To list a few.....
On an informal moment at work I asked him once, what motivates him so much with high energy and focused in business agile attitude? He had a very simple reply, "Sir, I hail from a simple middle class family. With God's grace, I gained the qualities from my parents, we value each other, respect each other's sentiments. I have learnt to excel through constant performance in all circumstances from many leaders. I am still putting my best to be on the game. I feel happy to experience the success after putting my best efforts into action". I acknowledged his words coming straight from his heart and realized how genuinely he was expressing his thoughts.
He is climbing the career ladder. Being a growing leader, Deepak has mastered his training skills too. I remember his trainer certification during 'Train The Trainer' workshop, he was on top of his ability to perform with his seasoned experiences. His contribution to train his team members are noteworthy in terms of man-hours he invested in training. Being a trainer he has another great quality, listening which makes him to understand his guests very well.
His passion at work brought him success in form of several awards and accolades, out of which the most recent was - being awarded as 'The Best Hospitality Professional 2019' by The International Hospitality Council (IHC). He was also being recognized as the 'Spirit of Conquest Person of the Year' by Accor.
His recent assignment is being 'HOD - F&B Service' at Novotel Lucknow, where with his own skills and traits he turned around the business to GOP even in this pandemic situation when many hotels are badly struggling for the revenue. Being a first timer 'Department Head' he is more excited about the challenges he is handling. He feels that to shine in this industry there is lot more skills to master.
Very rarely I can find such talented individual who inspire others with his capability and commitment. I remember a great line,
'A dream does not become reality through magic; it takes sweat, determination and hard work.'
Deepak is a true example of it. Dedicated, Energetic, Efficient, Passionate, Active and Knowledgeable professional.
He has always been a great asset for the company he works for. I am certain that he will shine always like a STAR.
Click the feedback 'caption-descriptions' to get to know the details...
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