We had a workshop conducted by Mr. Kesava Mallia on 08 May 2015 in Radisson HITEC City Hyderabad. The workshop was on "SERVICE EXCELLENCE" for the employees in our hotel, for which the selected employees from all the departments participated.
The workshop was more interactive among participants and the resource person. More thoughtful and practical guest service standards were discussed with lots of real life examples.
Overall the workshop was very much interesting and fruitful and also much appreciated by the participants.
I was also one among the participants who attended Mr. Mallia's session for the first time.
Mr. Mallia is renowned Motivational Speaker, Author and Blogger. He conducts his session in many reputed hotels across India.
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