The Chairman of TATA Steel was holding a weekly meeting with Tata Steel staff in Jamshedpur.
A worker took up a serious issue. He said the quality and hygiene of toilets for the workers was very bad. Whereas, he pointed that the cleanliness and the hygiene of executive toilets was always very good.
The Chairman asked his top executive how much time he needs to set it right.
The executive asked for a month to set it right.
Chairman said "I would rather do it in a day. Send me a carpenter."
Next day, when the carpenter came, he just ordered the sign boards to be swapped.
The sign board on the workers’ toilet displayed "Executives" and the Executives’ toilet displayed "Workers”.
Chairman then instructed this sign to be changed every fortnight. The quality of both the toilets came at par in the next three days.
➥ Moral :
1. Leadership is something much more than being an Executive
2. Problem identification requires critical thinking, but solving a Problem just requires creative thinking.
This is not a story. The Chairman of Tata Steel was none other than the indomitable Mr Russi Mody.
Reference and Image courtesy to Mr. Hari Singh Shekhawat.
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