Launching 'HEARTIST' for our Leadership Team @ Ibis-Novotel Chennai Sipcot

HEARTIST is a program rolled out by Accor Hotels for it's all employees to understand the essence of doing Guest Service across all brands. It is a fantastic concept, which was tested and proven, and finally getting rolled out phase by phase for our different levels of employees.

So, we had recently rolled out the same for our Leadership Team (HODs) at Ibis-Novotel Chennai Sipcot, before we roll out for our employees.

It was a great workshop where a group of enthusiastic leaders participated actively to understand the concept and brainstorm several ideas to increase 'Delivering Employee Experiences'.

Here are some moments of the workshop.

Most youngest Guest at our hotel

Other day when I was having breakfast in our coffee shop in Novotel Chennai Sipcot, I found our most youngest guest accompanying with her parents and having breakfast with the help of her cute little hands, couldn't control to take her snap with one of our associate in food service area.

She is so adorable and cute in her approach which actually fascinate us. 

3rd Annual Day Celebration of INCS

Our Hotels Ibis & Novotel Chennai Sipcot have just crossed its 3rd years of completion successfully on 28 August 2017. On occasion of its 3rd Anniversary, we have organized for a formal get together of our employees at our banquet venue with cake cutting celebration.

Brilliant Performance by our NGLs

During the event of HEARTIST Rolled out session at our hotel, we kept a surprise for all our delegates during their evening tea break, and it was a flash mob session by our New Gen Leaders (NGLs). It was awesome performance and much appreciated by everyone present there.

Our NGLs rock on.....

Heartist Program rolled out @ NCS

We at Accor Hotels Brand has got a new concept called "HEARTIST" rolled out for all our employees across the Globe. The term HEARTIST is the combined words of HEART and ARTIST, which means everyone has some creative way to serve from heart with their own story. A superb service philosophy with brilliant concept.

For southern India Accor Hotels it was rolled out on last month at Novotel Chennai Sipcot. Here are some glimpse of the event including welcoming the invited participants....

picture courtesy to self...