November 28, 2020

Root Cause Analysis | Mythology vs. Management !!

In Business Management, there is something called "Root Cause Analysis", which is widely used to do the analysis to all problems. One of the effective method for root cause analysis is '5 Whys Analysis'.

Let's take you through a lovely conversation between a teacher and a student, on the '5 Whys of Root Cause Analysis', however the case study was on 'Ramayana'.

On a discussion while talking about quality, the management lecturer was critically expressing that "Ramayana did happen due to the poor 'Quality' issue".

Lecturer : We all know Lord Ram went to spend 14 years in forest and Sita was kidnapped because of a "quality issue". 

Student : How is this anything to do with quality? 

Lecturer : Tell me why did Sita go to forest with Ram ?

Student : Because she was his wife and respected his every decision. 

Lecturer : OK but why did Ram go to forest ?

Student : Because his father Dasharatha told him to do so and he never disobeyed his father. 

Lecturer : OK why did Dasharatha send his son to forest ?

Student : Dasharatha offered his wife (Kaikeyi) two boons, and she chose to make use of them in the future. And she wanted her son to be king, so on the day of Rama's crowning, she asked Dasharatha to send Rama to forest and crown her son; reminding him of his promised boons.

Lecturer : So why did Dasharatha offer his wife two boons ?

Student : Because during a military campaign against Sambarasura, the wheel of Dasharatha's chariot broke and and kaikeyi inserted her hand to hold the wheel in place. Touched by her courage and timely service, Dasharatha offered her two boons.

Lecturer: Hence Proved. The quality of Chariot's wheel was not up to the mark .. leading to kidnapping of Sita...!!!! 

So, using the "5 Whys" technique we see that Quality is very important and if the quality of Chariot's wheel was good, the Ramayana wouldn't have happened!

Although, it sounds little funny about the above root cause analysis, however everything happens for a reason. Mythologically, it was all pre-decided by Lord Vishnu, every actions, every scenarios and the happenings. But what could be better to give the relevant example to the today's young generations who think in logical way. After all, management principles are based in logical thinking.

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